FAQ

 

Frequently Asked Questions

1. What is MXO THE BRAND? MODELXO THE BRAND is a fashion and beauty brand that offers a curated collection of accessories and beauty products inspired by the world of modeling and fashion.

2. What type of products does MXO THE BRAND offer? We offer a diverse range of fashion accessories and beauty products, clothing, makeup, skincare, and haircare items.

3. Are your products cruelty-free? Yes, we are committed to offering cruelty-free products. We do not test on animals, and our suppliers adhere to ethical and sustainable practices.

4. How can I place an order? You can easily place an order directly through our website. Simply browse our product categories, select the items you wish to purchase, and proceed to checkout.

5. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

6. Do you offer international shipping? Yes, we offer international shipping to select countries. Please refer to our Shipping & Delivery page for more information on shipping rates and delivery times.

7. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return ELIGIBLE items within 14 days of delivery. We offer EXCHANGES and STORE CREDIT. Please see our Returns policy page for detailed instructions.

8. How can I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through our website. Please visit TRACK PACKAGE to track your order.

9. How can I contact customer support? If you have any questions, concerns, or inquiries, our customer support team is here to help. You can reach us via email at info@mxothebrand.com or through our Contact Us page.